At JAYZY, customer satisfaction is our top priority. We strive to deliver high-quality services and products, but we understand that sometimes, refunds may be necessary. This Refund Policy outlines the conditions and procedures for requesting a refund.

Policy Overview

We aim to provide the best possible experience with our digital services, including web development, SEO, PPC, social media marketing, and graphic design. If our services do not meet your expectations, we offer refunds under specific conditions. Please read the terms below carefully before requesting a refund.

Refund Eligibility

Refunds are applicable under the following conditions:

• Service Not Delivered: If the agreed service has not been provided within the specified timeframe.
• Project Cancellation: If you request cancellation before work has started, a full refund may be issued.
• Unsatisfactory Results: If the final deliverable does not meet agreed requirements, partial refunds may be considered.
• Technical Issues: In case of system errors, double charges, or failed transactions.

Non-Refundable Services

Refunds will not be issued in the following cases:

• Completed Services: If the service has been fully delivered as per the agreed scope.
• Change of Mind: If you decide to discontinue after work has begun.
• Third-Party Issues: If delays or issues arise due to external platforms, such as hosting providers, ad networks, or social media policies.
• Violation of Terms: If a refund request is based on a breach of our Terms & Conditions.

Refund Process & Timelines

To request a refund, please follow these steps:

1. Submit a Refund Request

📩 Email us at [your email] or submit a request via our [Contact Page] with the following details:

• Order ID or project reference
• Reason for refund request
• Supporting evidence (if applicable)

2: Review & Approval

Our team will review your request within 5-7 business days and determine eligibility.

3: Refund Processing

If approved, the refund will be processed within 7-14 business days, depending on your payment provider.

Late or Missing Refunds

• If you haven’t received your refund after the approval period, check with your bank or payment provider.
• Refunds may take additional time based on processing policies of financial institutions.
• If the issue persists, contact us at email/contact page and we will assist you.

Modifications & Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page, and continued use of our services implies acceptance of the revised policy.

Contact Us

For refund-related inquiries, please reach out to us:

📧 Email: [your email]
📞 Phone: [your contact number]
🌐 Website: [your website URL]

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